77bcd Privacy Policy

1 Introduction and Overview of the Policy

77bcd is a trusted online gaming platform committed to ensuring a safe and enjoyable environment for players in Bangladesh. This privacy policy clearly sets out our commitment and approach to managing your personal information.

We recognise that your personal information is a valuable asset and that protecting it is our responsibility. The information you provide when registering, logging in, and using any service on the 77bcd platform is used only for the purposes described in this policy.

This policy applies to the 77bcd website, mobile application, and all associated digital services. We make no compromises when it comes to protecting your privacy.

2 What Types of Information We Collect

77bcd may collect the following types of information from you:

2.1 Personal Identification Information

When creating an account, you are required to provide certain mandatory information. This includes:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Preferred username and password

2.2 Financial Transaction Information

We collect some financial information during deposits and withdrawals. However, we never directly store your bank password or full card number. The information collected includes:

• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction amount and date
• Last few digits of the mobile banking number (for reference purposes)
• Transaction ID

2.3 Technical Information

Our system automatically collects the following information:

• IP address
• Browser type and version
• Device information (phone, tablet, or computer)
• Time and date of site access
• Cookies and session data
• Pages and features used

2.4 Communication Information

When you contact us, we store those messages and communication records. This includes live chat messages and email correspondence.

3 Purpose and Use of Information Collection

77bcd collects and uses your information only for the following legitimate purposes:

3.1 Account and Service Management

• Creating and managing your account
• Verifying login and identity
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Managing VIP membership

3.2 Security and Fraud Prevention

• Ensuring account security
• Detecting and preventing suspicious activity
• Age verification (confirming 21+)
• Enforcing the rules on multiple account management

3.3 Customer Service Improvement

• Providing 24/7 support
• Resolving complaints and issues
• Improving service quality
• Providing a personalised experience

3.4 Communication and Notifications

• Sending important account information
• Informing about new promotions and bonuses (only to users who have given consent)
• Sending notices of policy changes
• Sharing information related to responsible gaming

4 Information Sharing and Disclosure Policy

77bcd does not share your personal information with third parties, except in the following limited circumstances:

4.1 Service Provider Partners

We work with certain trusted technology partners to operate our services. These partners can only access the information necessary for their specific tasks and are required to comply with our privacy standards.

4.2 Payment Processing

To complete financial transactions, we work with payment providers such as bKash, Nagad, Rocket, and Upay. They follow their own privacy policies and receive from us only the information required to verify transactions.

4.3 Legal Obligations

We may provide necessary information in accordance with a lawful order from a government authority or law enforcement agency. In such cases, only the information required by law is provided.

5 Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the 77bcd website. These technologies help improve your browsing experience.

5.1 Essential Cookies

Without these cookies, the site cannot function properly. They are essential for maintaining login sessions, ensuring security, and managing basic operations.

5.2 Functional Cookies

These cookies are used to remember your language preference, theme settings, and other personalised settings.

5.3 Analytics Cookies

We collect general statistics to understand which features of the site are used most and where improvements are needed. This information is completely anonymous.

You can manage cookies from your browser settings. However, disabling essential cookies may prevent some features of the site from working properly.

6 Data Security Methods

77bcd uses industry-standard technology and methods to protect your information:

• SSL Encryption: All communications are secured with 256-bit SSL encryption, which keeps your information unreadable to unauthorised parties.
• Secure Servers: Our servers are protected by advanced firewalls and intrusion detection systems.
• Access Control: Only authorised staff can access your information, and only when needed for a specific task.
• Regular Security Audits: Regular security audits are conducted on our systems.
• Password Hashing: Your password is never stored directly — only an encrypted hash is retained.

7 Data Retention Period

77bcd retains your information only for as long as necessary. The retention periods are as follows:

• Active account information: for as long as the account remains active
• Inactive account information: up to 5 years after the last login
• Financial transaction records: for the period required by legal obligations
• Customer service messages: up to 2 years
• Security-related logs: up to 1 year

Once the specified period has ended, we securely and permanently delete your information.

8 Your Rights and Controls

As a user of the 77bcd platform, you have the following rights:

8.1 Right to Access Information

You can find out what information we hold about you at any time. If you contact our support centre, we will provide you with a copy of your information.

8.2 Right to Correct Information

If your account contains incorrect or incomplete information, you can request that it be corrected.

8.3 Right to Delete Information

You can request that your information be deleted. However, some information may need to be retained for a set period to meet legal obligations.

8.4 Right to Opt Out of Marketing Communications

You can stop promotional emails and notifications at any time. This can be done through your account settings or by contacting us.

8.5 Right to Close Your Account

You can request to close your account at any time. Before closing your account, please ensure there are no pending withdrawals.

9 Protection of Children and Minors

77bcd is a platform intended entirely for adults. Only those aged 21 or above may use this service.

We do not intentionally collect any information from those under the age of 21. Age verification is in place during the registration process. If we become aware that a minor's information is in our system, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify our support team immediately.

10 Third-Party Links & Services

Our platform may have connections with some third-party payment processing services. These third-party services have their own privacy policies that are outside our control.

We are not responsible for the data collection and usage practices of these third parties. You are advised to read the relevant provider's privacy policy before using any payment service.

11 Changes to Privacy Policy

77bcd may update this privacy policy from time to time. For any significant changes, we will:

• Send a notice by email at least 30 days before the change takes effect
• Display a notification on the site's main page
• Update the "Last Updated" date at the top of the policy

Continuing to use the platform after changes are made will indicate that you have accepted the new policy. If you do not agree to the new policy, you may request that your account be closed.

12 Responsible Gaming & Data

To ensure responsible gaming, 77bcd may monitor your gaming patterns. This information is used solely for your protection — our responsible gaming team identifies problematic behavior and provides the necessary support.

To learn more about responsible gaming, visit our Responsible Gaming page.